Questions about finding a service provider? We’ve got answers.

lookn™ is an AI-powered needs engine™ that helps connect people with suitable trusted professionals and service providers. Instead of searching through directories or requesting multiple quotes, simply tell lookn™ what you need and the platform intelligently routes your request to suitable professionals.

Tell lookn™ what you need, where you need it and how urgent it is. The platform analyses your request and uses service category, location, urgency, availability and matching criteria to identify suitable professionals.

No. lookn™ is a needs engine™. Rather than asking you to browse listings or compare endless quotes, you simply submit your need and lookn™ works to connect you with suitable professionals or service providers who will contact you.

lookn™ supports a growing range of services including home services, maintenance, repairs, cleaning, security, legal services, insurance providers, medical and wellness services, business services, professional consulting, building and renovation services, garden services and more.

Yes. Depending on the service category, location and availability, lookn™ may present multiple suitable matches so you can review your options and choose who you would like to engage with.

Response times vary based on service category, urgency, location and professional availability. lookn™ is designed to route requests quickly and prioritise urgent needs where possible.

Yes. Your information is handled securely and shared only as necessary to facilitate matching and communication with suitable professionals. Please refer to the lookn™ Privacy Policy for full details.

Yes. lookn™ is designed to make requesting help simple and natural. You can submit your need directly through the official lookn™ WhatsApp channel.

lookn™ reviews your request, identifies suitable professionals and facilitates the matching process. Depending on the service category, you may receive one or more suitable matches to review.

Customer satisfaction is important to us. If you are not satisfied, you can contact support or provide feedback through the platform so that we can continuously improve matching quality.

lookn™ is designed to connect customers with suitable professionals based on their needs, location and availability. While lookn™ works to facilitate quality matches, the final selection, pricing, service delivery and outcomes remain between the customer and the professional.